Before paying
Review the selected plan, amount, billing period and add-on scope before you pay. Contact support first if anything is unclear.
Cancellation
You may ask to cancel a service or future renewal. Cancellation does not automatically create a refund for a paid period that has already started or a service that has already been delivered.
Duplicate payment
A verified duplicate payment can be adjusted against another valid amount due or reviewed for refund.
Payment made in error
If you paid the wrong invoice, wrong amount or wrong Okay Business payment request, contact support as soon as possible. We will review whether the amount can be corrected, adjusted or refunded.
Service not activated
If a verified payment was received but the purchased service cannot be activated due to an Okay Business issue, we will first try to correct the issue. If we cannot reasonably provide the paid service, the payment may be reviewed for refund or another agreed solution.
Used subscription period
Normally, time already used in an active subscription is not refundable simply because the user later decides not to continue.
One-time work and add-ons
For one-time services, setup work, custom work, hardware or external costs, any refund depends on work already completed, commitments made and recoverable third-party costs.
Custom or third-party costs
Amounts already paid to a domain registrar, advertising platform, courier, supplier, app store, licensing provider or other third party may be non-refundable if that provider does not refund them.
How to request a refund review
Contact support with your account email, business name, invoice/payment reference, amount, payment date, method and clear reason. Do not send banking passwords, PINs or OTPs.
Decision and payment destination
Approved refunds are normally returned through a reasonable method to the verified payer or adjusted against the account. Verification may be required to prevent fraud.
Policy and legal rights
This policy does not remove any rights that cannot lawfully be excluded under applicable law.
How to request a refund review
Contact support with the business name, payment date, amount, transaction reference and a short reason for the request. A request is not automatically approved. We first verify the payment and check whether the service, plan or add-on has already been activated or delivered.
Services already delivered
Setup work, custom configuration, one-time services, completed design work or other work already delivered may not be refundable. If only part of a service was delivered, we may review whether a reasonable partial adjustment is possible.
How approved refunds are returned
Where possible, an approved refund is returned through a practical payment channel after identity and transaction checks. Processing time may depend on the bank or wallet provider and is not always immediate.
Payment سے پہلے
Plan، amount، billing period اور add-on scope اچھی طرح چیک کریں۔ کوئی بات clear نہ ہو تو پہلے support سے پوچھیں۔
Cancellation
آپ service یا future renewal cancel کرنے کی درخواست دے سکتے ہیں۔ Cancellation کا مطلب یہ نہیں کہ already started paid period یا delivered service کی payment خودکار طور پر refund ہو جائے گی۔
Duplicate payment
Verified duplicate payment دوسری valid outstanding amount میں adjust ہو سکتی ہے یا refund کے لیے review ہو سکتی ہے۔
غلط payment
غلط invoice، غلط amount یا غلط Okay Business payment request پر payment ہو جائے تو جلد support سے رابطہ کریں۔ Adjustment یا refund verification کے بعد decide ہوگا۔
Service activate نہ ہو
اگر verified payment ہو گئی لیکن Okay Business کی وجہ سے purchased service activate نہ ہو سکے تو پہلے مسئلہ حل کرنے کی کوشش ہوگی۔ اگر service reasonably provide نہ ہو سکے تو refund یا دوسری agreed solution review کی جا سکتی ہے۔
استعمال شدہ subscription period
Active subscription میں استعمال ہو چکی مدت صرف اس وجہ سے عام طور پر refundable نہیں ہوتی کہ user بعد میں service جاری نہیں رکھنا چاہتا۔
One-time work اور add-ons
Setup، custom work، hardware یا one-time service کا refund completed work، commitments اور third-party costs پر depend کرے گا۔
Third-party costs
Domain registrar، advertising platform، courier، supplier، licensing provider یا دوسری third party کو دی گئی رقم اس صورت میں non-refundable ہو سکتی ہے جب وہ provider واپس نہ کرے۔
Refund review کیسے مانگیں
Account email، business name، invoice/payment reference، amount، date، method اور واضح reason کے ساتھ support سے رابطہ کریں۔ PIN، password یا OTP نہ بھیجیں۔
Approved refund
Approved refund verified payer کو مناسب method سے واپس یا account میں adjust کیا جا سکتا ہے۔ Fraud روکنے کے لیے verification required ہو سکتی ہے۔
قانونی حقوق
یہ policy ان حقوق کو ختم نہیں کرتی جنہیں قابل اطلاق قانون کے تحت ختم نہیں کیا جا سکتا۔
Refund review کیسے مانگیں
Support کو business name، payment date، amount، transaction reference اور مختصر وجہ دیں۔ Request خود بخود approve نہیں ہوگی۔ پہلے payment verify ہوگی اور دیکھا جائے گا کہ plan، add-on یا service پہلے activate/deliver تو نہیں ہو چکی۔
پہلے سے مکمل services
Setup work، custom configuration، one-time services، completed design work یا دوسری delivered service عام طور پر refundable نہیں ہوگی۔ Partial delivery کی صورت میں مناسب adjustment ممکن ہے یا نہیں، یہ review کیا جا سکتا ہے۔
Approved refund کیسے واپس ہوگا
جہاں ممکن ہو verified refund مناسب payment channel سے واپس کیا جائے گا۔ Processing time bank یا wallet provider پر depend کر سکتا ہے اور ہمیشہ فوری نہیں ہوتا۔