Start with the right information
Tell us your account email, business name, affected feature, what you expected to happen, what actually happened and any useful reference such as invoice or payment number.
Technical problem
Include the page name, device/browser, approximate time and a screenshot if it does not expose private information.
Payment problem
Provide amount, date, payment method and transaction/reference number. Never send your banking password, PIN or OTP.
Directory complaint
If a listing appears false, duplicated, impersonates another business or publishes harmful information, send the listing name/URL and explain the concern.
Review complaint
Identify the review and explain why it may break the Reviews & Community Guidelines. Disagreement with criticism alone may not be enough for removal.
Account access
For login or ownership problems, we may require identity or business ownership verification before changing sensitive account information.
Response and resolution
We aim to handle support reasonably and may prioritise security, payment and service-outage issues. Complex matters can require investigation or information from third parties.
Be respectful
Abusive or threatening communication can delay support and may be restricted. Clear, factual information helps us resolve issues faster.
Escalation
If an issue is not resolved, reply with the existing support reference and ask for further review rather than opening many duplicate requests.
What information helps us investigate
Include your business name, account email, relevant invoice or transaction reference, date of the issue, screenshots where useful and a clear description of what happened. Do not include passwords, OTPs or full secret banking credentials.
How we handle complaints
We first identify the issue, check relevant records and may ask follow-up questions. Some matters can be resolved immediately, while payment, security, directory moderation or technical investigations may take longer.
If you disagree with the outcome
Reply with the reason you believe the decision is incorrect and provide any new evidence. We can review the matter again where there is relevant additional information.
صحیح information دیں
Account email، business name، affected feature، expected result، actual result اور useful reference جیسے invoice یا payment number دیں۔
Technical problem
Page name، device/browser، approximate time اور جہاں private information expose نہ ہو screenshot دیں۔
Payment problem
Amount، date، method اور transaction/reference number دیں۔ Banking password، PIN یا OTP نہ بھیجیں۔
Directory complaint
Fake، duplicate، impersonation یا harmful listing کی صورت میں listing name/URL اور concern کی وجہ دیں۔
Review complaint
Review identify کریں اور بتائیں کہ وہ Reviews & Community Guidelines کیوں توڑتا ہے۔ صرف criticism سے disagreement removal کے لیے کافی نہ ہو۔
Account access
Login یا ownership problem میں sensitive account information بدلنے سے پہلے identity/business ownership verification مانگی جا سکتی ہے۔
Response
Security، payment اور outage issues کو priority دی جا سکتی ہے۔ Complex matter میں investigation یا third-party information کی ضرورت ہو سکتی ہے۔
Respectful communication
Abusive یا threatening communication support کو مشکل بنا سکتی ہے۔ Clear factual information سے مسئلہ جلد سمجھ آتا ہے۔
Escalation
Issue حل نہ ہو تو existing support reference کے ساتھ further review مانگیں، بہت سی duplicate requests نہ بنائیں۔
Investigation کے لیے کیا information دیں
Business name، account email، متعلقہ invoice/transaction reference، issue کی date، useful screenshots اور واضح description دیں۔ Password، OTP یا full secret banking credentials نہ بھیجیں۔
Complaint کیسے handle ہوگی
پہلے مسئلہ identify کیا جائے گا، relevant records چیک ہوں گے اور ضرورت پر follow-up سوال کیا جائے گا۔ Payment، security، moderation یا technical investigation میں زیادہ وقت لگ سکتا ہے۔
Outcome سے اختلاف ہو
بتائیں کہ decision کیوں غلط لگتا ہے اور نئی relevant evidence دیں۔ Additional information موجود ہو تو matter دوبارہ review کیا جا سکتا ہے۔